Surveys & Feedback Agent
An Agent That Turns Every Order Into a 5-Star Experience
Direct happy customers to leave reviews on Google & Yelp while resolving issues privately.
Boost 5-Star Reviews
Guide happy customers to leave reviews on Google and Yelp.
Reduce 1 and 2 Stars
AI Agents engage unhappy customers and enroll into recovery workflows.
Immediate Engagements
Surveys are sent instantly by AI, delivering 11%+ response rates.
Improve SEO
Higher ratings boost your ranking on Google Maps and search engines.
Real-Time Feedback That Powers Smarter Customer Experiences
Powered by AI-driven surveys and real-time insights, Superorder captures every guest voice and transforms it into action. By surfacing issues before they become public reviews and amplifying happy customer moments, our connected feedback engine closes the loop instantly — driving loyalty, smarter decisions, and long-term growth at scale.
Order Placed
Customer makes a purchase through your website or app.
Prompt for Feedback
1 hour later, we text them to review their order.
Customer Rates Experience
Your customer leaves a rating and completes a short feedback survey.
Tailored Action
Depending on their rating, customers will either be prompted to leave a public review or submit more feedback to an internal private form.
Manages Your Reputation With Real-Time Customer Feedback
Personalized Outreach
Automated Engagement, Powered by AI
Follow-ups are fully personalized and managed by AI Agents.
AI Agents requested feedback from every guest via SMS/email.
Guest Recovery
Address Complaints Before They Go Public
Agents follow-up with unhappy customers to resolve complaints.
Receive instant alerts for negative feedback.
Improve your Online Reputation
Turn Happy Customers into Brand Advocates
Agents guide satisfied customers to review on Google/Yelp.
Increase your number of 5-star ratings by 35%+.
Data-Driven Insights
Uncover Trends to Elevate Your Service
AI ties feedback to orders, menu items, time, and location to surface trends and store-specific issues.
AI generates actionable reports for staff training and menu optimization.
