Pollo Tropical
Ratings and Reviews

Want to know what customers really think about Pollo Tropical?
This page shows real guest reviews, brand-wide ratings, and reputation stats across all U.S. locations.

Data Last Updated: 

July 1, 2025

See Pollo Tropical's official site
⭐ Average Rating
3.9
🧮 Total Number of Reviews
434,590
⚠️ Reviews 1–3 Stars
28%
🚫 Stores Under 4 Stars
66%
🔁 Review Response Rate
83.82%
📝 Average Number of Reviews per Store
1752

How Many Pollo Tropical
Locations Are There in the U.S.?

Pollo Tropical operates 249 locations across the United States, based on available review data.
See 249 Pollo Tropical Locations on Atlas by Superorder

Recent Pollo Tropical
Guest Reviews From Real Customers

Star Rating
Date
Comment
July 2025

Excellent food, Miss Mara very good service, see you soon

July 2025

Very good service, tasty food, I recommend it.

July 2025

Friendly staff, the food was really good and affordable.

July 2025

Great healthier option and friendly people!!!

July 2025

Delicious family dinner with great service at a reasonable price. Thank you

This content is derived from publicly available customer feedback. Reviews are summarized for display and do not represent the views of Superorder.

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Frequently Asked Questions

How does Pollo Tropical respond to customer reviews online?
Pollo Tropical replies to 83.82% of customer reviews on Google, based on publicly available data across all U.S. locations. Some locations respond more actively than others, but this is the brand-wide average.
How many customer reviews does Pollo Tropical have across all locations?
Pollo Tropical has received 434,590 total reviews across its locations on Google.
Where do Pollo Tropical's ratings come from?
Ratings shown on this page are based on Google reviews from customers at Pollo Tropical locations nationwide. The overall rating is an average of all available review data.
Is Pollo Tropical actively managing its online reputation?
Based on review response rate and activity, Pollo Tropical appears to be actively monitoring guest feedback on Google. 83.82% of its reviews receive direct replies from the brand or location staff.
Based on public data, Pollo Tropical does not consistently respond to customer reviews on Google. While some individual locations may reply occasionally, the overall brand response rate is currently low or inactive.

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