Zaxby's
Ratings and Reviews

Want to know what customers really think about Zaxby's?
This page shows real guest reviews, brand-wide ratings, and reputation stats across all U.S. locations.

Data Last Updated: 

July 1, 2025

See Zaxby's's official site
⭐ Average Rating
4.0
🧮 Total Number of Reviews
647,548
⚠️ Reviews 1–3 Stars
26%
🚫 Stores Under 4 Stars
43%
🔁 Review Response Rate
75.78%
📝 Average Number of Reviews per Store
822

How Many Zaxby's
Locations Are There in the U.S.?

Zaxby's operates 788 locations across the United States, based on available review data.
See 788 Zaxby's Locations on Atlas by Superorder

Recent Zaxby's
Guest Reviews From Real Customers

Star Rating
Date
Comment
July 2025

Nice environment.. Great Service. Rami was nice and pleasant.

July 2025

Drive thru food came out right and was hot.

July 2025

Slow as hell and workers are lazy as hell

July 2025

This is suppose to be a large . Never going to this location again

July 2025

Awesome wings and fast service! The strawberry hot wings are bomb!!

This content is derived from publicly available customer feedback. Reviews are summarized for display and do not represent the views of Superorder.

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Frequently Asked Questions

How does Zaxby's respond to customer reviews online?
Zaxby's replies to 75.78% of customer reviews on Google, based on publicly available data across all U.S. locations. Some locations respond more actively than others, but this is the brand-wide average.
How many customer reviews does Zaxby's have across all locations?
Zaxby's has received 647,548 total reviews across its locations on Google.
Where do Zaxby's's ratings come from?
Ratings shown on this page are based on Google reviews from customers at Zaxby's locations nationwide. The overall rating is an average of all available review data.
Is Zaxby's actively managing its online reputation?
Based on review response rate and activity, Zaxby's appears to be actively monitoring guest feedback on Google. 75.78% of its reviews receive direct replies from the brand or location staff.
Based on public data, Zaxby's does not consistently respond to customer reviews on Google. While some individual locations may reply occasionally, the overall brand response rate is currently low or inactive.

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