Caffè Nero
Ratings and Reviews

Want to know what customers really think about Caffè Nero?
This page shows real guest reviews, brand-wide ratings, and reputation stats across all U.S. locations.

Data Last Updated: 

July 1, 2025

See Caffè Nero's official site
⭐ Average Rating
4.2
🧮 Total Number of Reviews
13,965
⚠️ Reviews 1–3 Stars
18%
🚫 Stores Under 4 Stars
15%
🔁 Review Response Rate
0.09%
📝 Average Number of Reviews per Store
349

How Many Caffè Nero
Locations Are There in the U.S.?

Caffè Nero operates 40 locations across the United States, based on available review data.
See 40 Caffè Nero Locations on Atlas by Superorder

Recent Caffè Nero
Guest Reviews From Real Customers

Star Rating
Date
Comment
July 2025

The best experience at Cirver Café. And the coffees are incredible.

July 2025

worst matcha latte I’ve ever had in my life, it wasn’t even blended properly

July 2025

The manager of the store it was so rude and disrespectful.

July 2025

A great place to have a coffee while writing a best-selling novel.

July 2025

Beautiful...I feel this

great...always good...!!!

This content is derived from publicly available customer feedback. Reviews are summarized for display and do not represent the views of Superorder.

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Frequently Asked Questions

How does Caffè Nero respond to customer reviews online?
Caffè Nero replies to 0.09% of customer reviews on Google, based on publicly available data across all U.S. locations. Some locations respond more actively than others, but this is the brand-wide average.
How many customer reviews does Caffè Nero have across all locations?
Caffè Nero has received 13,965 total reviews across its locations on Google.
Where do Caffè Nero's ratings come from?
Ratings shown on this page are based on Google reviews from customers at Caffè Nero locations nationwide. The overall rating is an average of all available review data.
Is Caffè Nero actively managing its online reputation?
Based on review response rate and activity, Caffè Nero appears to be actively monitoring guest feedback on Google. 0.09% of its reviews receive direct replies from the brand or location staff.
Based on public data, Caffè Nero does not consistently respond to customer reviews on Google. While some individual locations may reply occasionally, the overall brand response rate is currently low or inactive.

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