Krystal
Ratings and Reviews

Want to know what customers really think about Krystal?
This page shows real guest reviews, brand-wide ratings, and reputation stats across all U.S. locations.

Data Last Updated: 

July 1, 2025

See Krystal's official site
⭐ Average Rating
3.7
🧮 Total Number of Reviews
447,161
⚠️ Reviews 1–3 Stars
37%
🚫 Stores Under 4 Stars
63%
🔁 Review Response Rate
79.84%
📝 Average Number of Reviews per Store
493

How Many Krystal
Locations Are There in the U.S.?

Krystal operates 907 locations across the United States, based on available review data.
See 907 Krystal Locations on Atlas by Superorder

Recent Krystal
Guest Reviews From Real Customers

Star Rating
Date
Comment
July 2025

The stuffs were great welcomed me and got treated very well

July 2025

The doctor was very thorough and informative.

July 2025

“Sorry we’re not taking orders right now.” ….

July 2025

Waited in the drive thru for over 10 minutes

July 2025

They got me in fast they made me comfortable and they listen very great shift

This content is derived from publicly available customer feedback. Reviews are summarized for display and do not represent the views of Superorder.

How Multi-Location Restaurants Improve Reviews with Superorder

Superorder works with leading brands to improve customer satisfaction, resolve issues faster, and surface insights from every review. Our platform automates review management so teams can focus on what matters most.

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Frequently Asked Questions

How does Krystal respond to customer reviews online?
Krystal replies to 79.84% of customer reviews on Google, based on publicly available data across all U.S. locations. Some locations respond more actively than others, but this is the brand-wide average.
How many customer reviews does Krystal have across all locations?
Krystal has received 447,161 total reviews across its locations on Google.
Where do Krystal's ratings come from?
Ratings shown on this page are based on Google reviews from customers at Krystal locations nationwide. The overall rating is an average of all available review data.
Is Krystal actively managing its online reputation?
Based on review response rate and activity, Krystal appears to be actively monitoring guest feedback on Google. 79.84% of its reviews receive direct replies from the brand or location staff.
Based on public data, Krystal does not consistently respond to customer reviews on Google. While some individual locations may reply occasionally, the overall brand response rate is currently low or inactive.

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