Sugar Factory
Ratings and Reviews

Want to know what customers really think about Sugar Factory?
This page shows real guest reviews, brand-wide ratings, and reputation stats across all U.S. locations.

Data Last Updated: 

July 1, 2025

See Sugar Factory's official site
⭐ Average Rating
4.1
🧮 Total Number of Reviews
90,921
⚠️ Reviews 1–3 Stars
25%
🚫 Stores Under 4 Stars
36%
🔁 Review Response Rate
33.51%
📝 Average Number of Reviews per Store
988

How Many Sugar Factory
Locations Are There in the U.S.?

Sugar Factory operates 92 locations across the United States, based on available review data.
See 92 Sugar Factory Locations on Atlas by Superorder

Recent Sugar Factory
Guest Reviews From Real Customers

Star Rating
Date
Comment
July 2025

Helia was very helpful and would love if she can ne our sever when we come back

July 2025

Bryan give a Good service to us the waitress

July 2025

Ainel was a great server! Definitely looking forward to coming here again :)

July 2025

HELIA MADE THIS AN EXPERIENCE TO REMEMBER SHE IS A BLESSING 💚💚💚💚🎀🎀🎀🎀

July 2025

Cynthia was amazing! Great birthday celebration for my niece, great service

This content is derived from publicly available customer feedback. Reviews are summarized for display and do not represent the views of Superorder.

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Frequently Asked Questions

How does Sugar Factory respond to customer reviews online?
Sugar Factory replies to 33.51% of customer reviews on Google, based on publicly available data across all U.S. locations. Some locations respond more actively than others, but this is the brand-wide average.
How many customer reviews does Sugar Factory have across all locations?
Sugar Factory has received 90,921 total reviews across its locations on Google.
Where do Sugar Factory's ratings come from?
Ratings shown on this page are based on Google reviews from customers at Sugar Factory locations nationwide. The overall rating is an average of all available review data.
Is Sugar Factory actively managing its online reputation?
Based on review response rate and activity, Sugar Factory appears to be actively monitoring guest feedback on Google. 33.51% of its reviews receive direct replies from the brand or location staff.
Based on public data, Sugar Factory does not consistently respond to customer reviews on Google. While some individual locations may reply occasionally, the overall brand response rate is currently low or inactive.

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